Shifting From In-House to Fully Outsourced IT

The Situation

Limited resources across 30+ locations

The Southern Healthcare Nonprofit depended on an in-house IT team of four administrators and one director. They managed daily support, projects, and upgrades across more than 30 locations. While the team kept systems running, skill coverage was uneven. Some staff members were familiar with Microsoft 365, while others lacked experience in networking or security.

Scaling the team was also tricky. Adding skills meant more hiring, training, and payroll costs. And for a nonprofit, that created extra strain. Without outside support, covering every need was out of reach. The organization had to stretch a small team across complex IT demands.

The Challenge

Technical gaps left the organization exposed

The pressure grew when the IT director was terminated. His departure left the staff without technical leadership to guide projects or resolve complex issues. They relied on vendors or online research, which slowed responses and left outcomes uncertain. As a result, employees often lacked confidence that problems were being resolved the right way.

The risks quickly multiplied. Four people were supporting more than 500 employees, so any absence caused delays. Recruiting new talent was challenging without clear insight into the skills that were missing. Compliance requirements, such as HIPAA, added more urgency, as mistakes could have serious consequences. Leadership recognized the risks were increasing and understood that a stronger solution was necessary.

The Solution

From in-house to complete IT outsourcing

ITonDemand shifted the nonprofit’s IT from in-house to fully outsourced. The transition began by hiring their existing staff, which kept daily work steady and avoided disruption. Familiar faces remained, but now they had structure, tools, and support from a managed services model.

Next, ITonDemand ran a full security audit and documented every system. Leadership received clear reports that outlined risks and the steps to fix them. With new processes in place, the small team became part of a larger network supported by broader expertise and established standards.

The Result

From IT uncertainty to lasting confidence

The nonprofit gained access to advanced skills in security, networking, compliance, and cloud computing. Instead of relying on four staff with gaps, they now had the strength of a full IT provider. Security posture improved, HIPAA risks were addressed, and proactive monitoring tools reduced exposure.

Day-to-day operations also improved. Ticketing was integrated into ITonDemand’s system, which provided leaders with visibility into response times and service levels. Employees continued to work with familiar staff, but now those staff members had full support behind them. Leadership praised the smooth handoff and the stronger confidence it brought.

Our Partner

Southern Healthcare Nonprofit

The Southern Healthcare Nonprofit improves health and education across its region. It offers programs that serve residents from childhood through adulthood, giving communities resources they can use every day. By expanding access to care, promoting healthy habits, and supporting education, the organization helps underserved areas build a stronger future.