Ransomware Recovery Restores Goods Manufacturer in 36 Hours

The Situation

An Attack That Took Everything Offline

A manufacturing company experienced a complete IT failure when a ransomware attack brought down every server across the business. Domain controllers, file servers, remote desktop access, and phone systems were down as everything stopped.

At the time of the incident, the company lacked several key protections, including endpoint detection and response, a security information and event management (SIEM) system, and multi-factor authentication (MFA). These gaps left them vulnerable to a multi-pronged attack.

The Challenge

A Business at a Standstill

The first sign of trouble came when ITonDemand’s monitoring system alerted the team that all servers had gone offline. Initially suspected to be a network issue, it quickly became clear that ransomware had encrypted the company’s Hyper-V virtual hard drives.

The impact was immediate and severe. The business couldn’t bottle or ship products, process orders, or even take calls. Operations were completely shut down, and every hour offline risked significant financial loss. The urgency was clear: the company faced an operational disaster without a rapid recovery.

The Solution

Rebuilding from the Ground Up

Thanks to an on-premises backup server managed by ITonDemand, and isolated from the attack, recovery was possible. Engineers rebuilt the server cluster from scratch, restoring clean backups from a week before to avoid any infected files. Workstations at all locations were reformatted as a precaution.

While restoring core services, the team also closed the security holes that made the attack possible. Remote Desktop Gateway, which had provided a broad attack surface, was removed and replaced with a secure VPN system. They also addressed the initial point of entry, which had been a third-party remote access tool.

We implemented MDR, SIEM, and MFA across the environment to strengthen defenses. Password policies were reviewed, and all accounts were reset, including admin credentials. Security awareness training was also introduced to help staff recognize potential threats moving forward.

The Result

A Full Recovery in 36 Hours

With multiple engineers working around the clock, services were restored in order of business priority. Core systems like domain control, phone systems, and file access were all brought back online within 24 to 36 hours.

More importantly, the business now has stronger security to reduce the risk of future attacks. What began as a crisis turned into a complete infrastructure overhaul that helped prepare the organization for safer, more reliable operations. That made for a 100% successful recovery. The outcome could have been far more severe without the isolated backups and rapid response.

Our Partner

About Florida Goods Manufacturer

Florida Goods Manufacturer is a high-volume production company based in Florida. The organization supplies its consumer goods to commercial and retail partners throughout the region. Known for its scale and operational efficiency, it plays a key role in the broader distribution network across the state. Its work supports essential supply chains and serves customers across a wide service area.