Reliable Tech for a Stronger Community
How United Way of Marion County supports its mission with dependable IT.
Quick Overview
Staying Connected to Their Mission
- Partner: United Way of Marion County
- Industry: Nonprofit
- The Situation: Staff relied on daily access to a wireless office and donor database, but lacked capacity to keep systems running efficiently.
- The Challenge: Without reliable device performance and network stability, productivity and outreach efforts were hindered.
- The Solution: ITonDemand Core delivers full-service IT support, covering systems management, connectivity, and issue resolution.
- The Result: They now operate with confidence in its technology, allowing staff to focus on strategic goals and community impact.
The Situation
Daily Work Required Reliable Access
United Way of Marion County works to create opportunities for individuals and families to thrive. From educational support to safe neighborhoods, their programs are powered by committed staff and dependable tools. As a result, technology plays a vital role in supporting this mission. A fully wireless office and a central donor database are used every day. However, without a dedicated internal IT team, maintaining performance across devices and systems was a growing concern.
The Challenge
Limited Capacity, High Stakes
When technical issues delay staff, the organization’s impact suffers. Connectivity issues, system slowdowns, or access disruptions risked delaying services and distracting from long-term priorities. However, with limited in-house capacity to troubleshoot or manage infrastructure, United Way needed a trusted partner to keep systems online, secure, and optimized without requiring internal resources.
The Solution
Managed IT Through ITonDemand
ITonDemand provided a seamless solution through its managed IT services. By taking ownership of infrastructure, maintenance, and user support, ITonDemand removed the burden of day-to-day technology management. That meant there was no need for additional staffing from United Way’s team. Instead, they gained consistent access to a functioning, connected workspace. That allowed them to focus on mission delivery without worrying about IT.
The Result
Focused on What Matters Most
With reliable IT support in place, United Way of Marion County can confidently serve the community. Staff now work in a wireless, fully connected environment with uninterrupted access to donor tools and office systems. And technology is no longer a barrier. Instead, it’s a dependable foundation that supports strategy, outreach, and long-term planning. That ensures more time and energy is spent where it’s needed most.
United Way of Marion County
Read the Case StudySince working with ITonDemand I’ve gotten time back in my day. We’ve been able to shift from being reactive to proactive as a business.
Our Partner
About United Way of Marion County
United Way of Marion County works to create a thriving community where adults and children can achieve their full potential. From education and health to job access and neighborhood safety, they’re committed to improving lives across the region. Reliable technology helps power that mission every day.
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