Solving Common Multifamily Property IT Challenges With HDR
There’s a lot involved when it comes to managing multifamily properties. Unexpected technology issues can make property management more complex than many landlords realize. Some of the more common IT challenges include:
- Poor communication channels between management and tenants.
- Inefficient systems for handling maintenance requests.
- Lack of online payment options for tenants.
- Inadequate security measures to protect data and property.
- Difficulty managing large volumes of data.
- Limited functionality in tenant portals.
- Challenges with integrating different software and systems.
Many of these reflect growing changes in tenant needs and expectations regarding the online rental experience. And managing them requires not only the right solutions but also the right IT partner.
How Do Multifamily IT Issues Differ Compared To Other Industries?
Multifamily property management faces unique IT challenges that set it apart from other industries. One key difference is dealing with strict local, state, and federal regulations regarding tenant rights, safety, and health standards. Managing these rules requires IT systems that can track and help ensure compliance, which can be tricky since regulations vary by location.
Another challenge is managing tenants. Multifamily properties handle residents with a wide range of needs. From lease agreements to resolving disputes, property managers need IT tools that help keep things organized and make communication easier. IT providers like HelpDeskRealty offer support by managing the tech and providing guidance on using it effectively for tenant management.
Maintenance and repairs also rely heavily on technology. Properties need constant upkeep, and IT systems help schedule repairs, manage emergencies, and track the condition of common areas. The right software and smart technologies are essential for tenants to keep everything running smoothly.
How HelpDeskRealty (HDR) Helps Solve Common IT Challenges
For everyday issues, HelpDeskRealty works with property managers through email and phone to quickly handle bigger challenges as they come up. That ensures significant issues are communicated right away. For routine tech problems, HDR uses a tool called NinjaOne, which lets them send updates to multiple PCs or sites at once, reducing downtime. Regular weekly and biweekly calls with clients and software reps are key to catching and fixing issues early and keeping everything running smoothly.
Software platforms, like RealPage, Yardi, and AMSI, are also key for managing multifamily properties successfully. They make it easy for managers to talk to tenants through a portal where tenants can pay rent and handle other tasks online. This kind of system also keeps tenant data more secure and centralizes property data together in one place. This helps managers integrate it with different tasks and systems, making their jobs more straightforward.
Future-Proofing Technology Is Becoming Increasingly Important
Managing IT isn’t just about responding to issues as they pop up. It’s also about making improvements to prevent challenges and make them easier to manage. That’s why future-proofing technology is a vital part of the process.
We have worked with several clients to centralize their network equipment into a unified dashboard to allow easier management and troubleshooting. We are also upgrading PCs to Windows 11 to keep up with Microsoft updates and patches and prevent any security vulnerabilities.
Whether it’s looking at Windows 10 end of life, adopting new AI features, or making other tech upgrades, the goal is to stay a step ahead. Proactive changes now can help prevent future headaches. Considering all the complexities of multifamily property management, it’s important to stay prepared.
Property Management Challenges That Go Beyond IT
The property management industry is complex and often goes well past just managing tenant needs. It also involves understanding tax laws, compliance requirements, staff training, and other regulations. Offering quality support and knowledge often goes above and beyond the role of a typical service provider.
The most pressing challenge is for property staff to understand the various affordable programs and how they differ. We provide continued training on PHA, HUD, Tax Credit, and conventional properties and work closely with compliance to make sure our training aligns with regulatory requirements.
Staying compliant and taking advantage of tax programs are critical for property management teams to remain functional and keep costs down. Never cut corners or make assumptions without consulting with an industry expert.
How IT Challenges Have Changed Over the Last 20 Years
Technology has changed a lot over the past two decades. As part of that, IT companies like HelpDeskRealty have continued to adapt and evolve the way they provide services to their clients to grow with those changes.
20 years ago, companies were using on-site servers with dial-up internet. The software was very basic, and many things were manual processes. Today’s technology allows for much faster access to data but also opens the chance of security vulnerabilities that must be managed and mitigated.
Property management technology will continue to advance as time goes on. Whatever form that takes, HDR will be here to help you navigate the latest IT changes and challenges.
Email: [email protected] | Phone: 901-365-1362